Frequently Asked Questions

Q: Why are some prices excluded in the web store?

A: New products are being added to this store on a daily basis, please be patient as we complete our database. It is our intention to offer all available amusement products and pricing when complete. Equipment listed as "Not Currently Available" means that the unit is not available for distribution, or that the unit is an older machine no longer offered for sale. Older equipment is kept active in our database for customer reference only. This equipment may be offered in a used condition, please check for availability by clicking on our used game list.

Q: Are games listed in the online database in "NEW" or "USED" condition?

A: All games published in the online catalog are in NEW condition, and are shipped directly from the manufacturer if not currently in stock. Used equipment will be clearly labeled with the word "USED" in the equipment title of the machine. Our equipment is also list in "LIKE NEW" condition. These pieces have been completely refurbished by the manufacturer itself with new parts and include factory warranties.

O: What is the equipment condition? Equipment condition descriptions are as follows;

A:

     NEW - Brand new, directly from the manufacturer with factory warranty

     LIKE NEW - Factory refurbished with new factory parts, complete the factory warranty.

     USED - Equipment is in working condition, and has been serviced with 30 day warranty.

Q: Why is there a password to view your pricelist?

A: Some game manufacturers have requested that our prices on their games be kept confidential until the customer specifically request a quote. We offer the LOWEST price on all new redemption games, for prices not published in the store database, please login to view our current prices. Please be aware that all prices posted on the current sheet do NOT include special promotions or incentives. Add current specials to our already LOW price for final quote. You may obtain a password through PassWordRequest@JennTechCorp.com.

Q: My password does not seem to work.

A: The password to the current price schedule is changed each month, please contact us directly via email to obtain the new password.

Q: My client login information does not seem to be working.

A: Make sure that you are correctly spelling your full name and entering it correctly into the web-browser. All client may login to their accounts as follows. Enter your full name after our domain name into your web address bar. For example if your name was Joe Anybody; Enter the following ( www.jenntechcorp.com/joeanybody.asp ) Be sure to include the (.asp) extension after your full name. Do not include the parentheses in the address bar. Should you continue to have trouble please contact a staff member. For immediate assistance, connect through AOL Instant Messenger to receive your direct link and password.

Q: How can I view my account information and documents?

A: Login to your account using the login information given to you at initial consultation. All documentation including initial proposal, floor plans, invoices, contracts, and project status are available when you login to your personal account. All documents are available in (WORD), (PDF), or (AUTOCAD) format. Hint: for quick and easy printing of your documents, open the PDF File and use your browsers print button. You will need a version of Acrobat Reader to view PDF Files.

Q: The PDF Files do not open correctly.

A: You will need to have a version of Acrobat Reader to view (PDF Files) on this website. The reader is available here. All documents created by JennTech are created for version 5.0 or newer. Please download a current version of Acrobat Reader to view your files.

Q: Do I need Acrobat Reader to view all files?

A: NO! All documents are available in either (PDF Format) or (WORD Format). To view files in WORD Format, right click on the link and click "save target as", save the document to a location on your hard drive that you will remember. IE Your "desktop" The file should then be downloaded to your computer, open the file by double clicking on the icon.

Q: Are the game brochures available in different formats?

A: At this time, the game brochures are only available in (PDF Format). This allows interested parties to properly view all pages of the brochure without losing quality of the original publication. All brochures can be obtained through the mail by contacting a JennTech representative.

Q: How do you ship your games?

A: Games are shipped to customers various ways depending upon their weights. Games under 90 pounds are shipped by UPS. Units over 90 pounds are shipped through common carriers including North America Van Lines. Please refer to our shipping page for additional information. We work with all major common carriers and LTL providers. Because of our volume, our discounts exceed 75% with many of these companies. We pass these savings on to you. All games ordered online include an estimated shipping charge, for an exact quote, contact our office.

Q: Can I arrange shipping privately?

A: Absolutely! It is our intention to save you money. If you find a carrier to provide pickup and delivery, please make arrangements. Please note that not all games can be picked up at our location. Some games are dropped shipped from the manufacturers. Please note: games and equipment sold through online auction companies on consignment, must be shipped through the a carrier of our choosing.

Q: Can I pick up the game with my own truck or vehicle?

A: Yes, if the game is in stock and in our warehouse, you may arrange to pickup with your vehicle. Our staff will help load the game, but will not be available to help unload at your location. After the unit is loaded it will be the customers responsibility for safe transfer and transport. For help with delivery, please refer to our delivery rates. Please note: games and equipment sold through online auction companies and on consignment, cannot be picked up at our location. In many cases these units are sold through consignment for our clients. These units may be located across the United States, or in a foreign Country. Equipment may not necessarily be in our warehouse in Daytona Beach, Florida.

Q: Do you have a delivery dock?

A: Yes. At our current location we do have several loading docks. All equipment will be packaged and strapped to a pallet and loaded with our forklifts.

Q: Can we view your inventory and showroom?

A: Yes, our warehouse is open for viewing by appointment. Please call our office to arrange a visit to see what products or attractions we have in stock. Many full size attractions are setup for customers to preview. Please also note that most kiddie rides and some redemption machines including air hockey's are available to see at the warehouse location. Please note that to reduce costs, some units offered on our website through major manufactures, are shipped directly from the factory. Please call to verify inventory.

Q: Why don't you display everything on your website in your showroom?

A: We do not stock a large inventory to save YOU money. With shipments directly from the manufacturer, we are able to provide the savings of operating a small warehouse on to the customer. We do however have over 30 different types of kiddie rides in stock and available for viewing.

Q: What are your hours?

A: Our current hours are available on the contact page. Please note that we are closed on Federal Holidays and on the weekends.

Q: Will a deposit be required for my order?

A: A deposit may be required depending upon the number of games purchased and whether or not they are available in our inventory. On large orders; because manufacturers have to build and store units until the order is complete, it may be required to place a deposit. Usually the deposit is 10 percent of the final invoice. Additional information can be obtained by clicking here.

Q: Do used games come with any warranty?

A: All used games sold by JennTech Unlimited Corporation will have a 30 day warranty only. This warranty begins the date the unit is delivered and ends 30 days after. This warranty does not include wear or tear or damage resulting from customer play. Unit must be properly installed according to the manufacturers recommendation for this warranty to be effective.

Q: Is there a fee to use a credit card or charge card?

A: No. We also gladly accept check, money order, and wire transfers. Please refer to the payment terms page for additional information and a link to our banking information for direct deposits or wire transfers.

Q: Will you ship a machine or unit before receiving full payment?

A: No, we will not ship a machine until we have received the full amount on the invoice. This amount includes the full amount of shipping for the machine or equipment. JennTech Unlimited Corporation must receive full funds before any unit will ship. Should we fail to receive full funds including shipping, JennTech Unlimited Corporation has the right 90 days after initial transaction date, to keep all monies paid to our firm, and resell, re-list, or make available to sell, any or all units previously sold, but not paid in full. Read our full terms and conditions for additional information.  Please contact our office immediately should you have any questions regarding an outstanding invoice.